Refund Policy
Your satisfaction is our priority - 14-day money-back guarantee
Key Points
- 14-day unconditional refund right
- Full refund to original payment method
- No questions asked
- 5-7 business days processing
- UK Consumer Rights Act compliant
1. About This Policy
Selfynity is committed to ensuring customer satisfaction. This Refund and Cancellation Policy is designed in compliance with UK consumer protection laws.
Business Information
- Business Name: Selfynity - Location: United Kingdom - Website: https://selfynity.com
Payment Processing
All payments are processed by Paddle.com, our Merchant of Record. Paddle handles all payment processing, billing inquiries, and refund processing on our behalf.
Contact
- Customer Support: support@selfynity.com - General Inquiries: info@selfynity.com - Business Inquiries: business@selfynity.com
2. Your Right to Refund
14-Day Cooling-Off Period
Under UK Consumer Contracts Regulations, you have the right to cancel your purchase within 14 days without giving any reason.
When Does the 14-Day Period Start? The cancellation period begins from the date of purchase (when payment is completed).
What Can You Request a Refund For? ✅ You're not satisfied with your test results ✅ The service didn't meet your expectations ✅ Any other reason - no explanation required
How to Request a Refund
1. Email support@selfynity.com 2. Include your order number or email address 3. State that you wish to request a refund 4. Optional: Provide feedback to help us improve
3. Refund Process
- Email support@selfynity.com with your refund request
- Include your order number
- No reason required
- We acknowledge your request
- We verify your purchase
- We initiate the refund process
- Refund processed by Paddle.com
- Refunded to your original payment method
- You'll receive confirmation when complete
- Credit card: 2-5 business days
- Debit card: 5-10 business days
- Digital wallet: 1-3 business days
Total Timeline
Most refunds are completed within 7-15 business days.
4. Refund Amount
Full Refund
You will receive 100% of the amount you paid. No deductions are made.
What's Refunded
- Full product price ✅ - VAT (if applicable) ✅ - Processing fees ✅
What's Not Covered
- Your bank's own transaction fees ❌ - Currency exchange rate differences ❌
Note
Refunds are processed in the same currency as your original payment.
5. Exceptions
The following situations may affect your refund eligibility:
A) After 14 Days
- Requests made after 14 days from purchase - However, we may consider special circumstances
B) Business/Enterprise Purchases
- B2B transactions may have different terms - Contact business@selfynity.com for enterprise refund policies
C) Promotional/Free Items
- 100% discount code purchases - Free promotional tests - Gift cards (separate terms apply)
Important
We always aim to be fair. If you have special circumstances, please contact us to discuss your situation.
6. After Your Refund
Your Account
After a refund: - Your account remains active ✅ - Free test results are retained ✅ - Refunded report access is revoked ❌ - Downloaded PDFs become invalid ❌ - Certificates are cancelled ❌
Future Purchases
- You can purchase again at any time - Refund history doesn't prevent future purchases - Repeated abuse may result in account review
Fair Use
We trust our customers. Legitimate refunds are always honoured. However, patterns of abuse may result in account restrictions.
7. Your Consumer Rights
UK Consumer Rights
This policy does not affect your statutory rights under UK law, including: - Consumer Rights Act 2015 - Consumer Contracts Regulations 2013
If You're Not Satisfied
If you're not happy with how we've handled your refund:
- 1Contact Us First:
- 1Alternative Dispute Resolution:
- 1UK Courts:
European Consumers
If you're in the EU, you may also have additional rights under EU consumer protection laws.
8. Frequently Asked Questions
Q: When should I request a refund? A: Within 14 days of purchase. Contact us for special circumstances.
Q: Do I need to give a reason? A: No, you can request a refund without any explanation within 14 days.
Q: How long does the refund take? A: Processing takes 5-7 business days, plus 2-10 days for bank processing.
Q: I downloaded my PDF, can I still get a refund? A: Yes, downloading doesn't affect your refund rights within 14 days.
Q: Will my account be deleted? A: No, your account stays active. Only the refunded purchase is revoked.
Q: Can I purchase again after a refund? A: Yes, you can purchase again at any time.
Q: What if my request is after 14 days? A: Contact us anyway - we'll consider special circumstances.
Q: I paid in a different currency, how is the refund calculated? A: Refunds are processed in your original payment currency by Paddle.
9. Contact Us
Refund Requests
Email: support@selfynity.com Subject: Refund Request - [Your Order Number]
General Questions
Email: info@selfynity.com
Business Inquiries
Email: business@selfynity.com
Response Times
- Refund requests: Within 24 hours - General questions: Within 48 hours
Business Information
- Business Name: Selfynity - Location: United Kingdom - Website: https://selfynity.com
All payments are securely processed by Paddle.com, our Merchant of Record.
Have Questions?
Contact us if you have any questions about this policy.