Selfynity
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Discover Yourself
Discover Yourself
Your satisfaction is our priority - 14-day money-back guarantee
Selfynity is committed to ensuring customer satisfaction. This Refund and Cancellation Policy is designed in compliance with UK consumer protection laws.
- Business Name: Selfynity - Location: United Kingdom - Website: https://selfynity.com
All payments are processed by Paddle.com, our Merchant of Record. Paddle handles all payment processing, billing inquiries, and refund processing on our behalf.
- Customer Support: support@selfynity.com - General Inquiries: info@selfynity.com - Business Inquiries: business@selfynity.com
Under UK Consumer Contracts Regulations, you have the right to cancel your purchase within 14 days without giving any reason.
When Does the 14-Day Period Start? The cancellation period begins from the date of purchase (when payment is completed).
What Can You Request a Refund For? ✅ You're not satisfied with your test results ✅ The service didn't meet your expectations ✅ Any other reason - no explanation required
1. Email support@selfynity.com 2. Include your order number or email address 3. State that you wish to request a refund 4. Optional: Provide feedback to help us improve
Most refunds are completed within 7-15 business days.
You will receive 100% of the amount you paid. No deductions are made.
- Full product price ✅ - VAT (if applicable) ✅ - Processing fees ✅
- Your bank's own transaction fees ❌ - Currency exchange rate differences ❌
Refunds are processed in the same currency as your original payment.
The following situations may affect your refund eligibility:
- Requests made after 14 days from purchase - However, we may consider special circumstances
- B2B transactions may have different terms - Contact business@selfynity.com for enterprise refund policies
- 100% discount code purchases - Free promotional tests - Gift cards (separate terms apply)
We always aim to be fair. If you have special circumstances, please contact us to discuss your situation.
After a refund: - Your account remains active ✅ - Free test results are retained ✅ - Refunded report access is revoked ❌ - Downloaded PDFs become invalid ❌ - Certificates are cancelled ❌
- You can purchase again at any time - Refund history doesn't prevent future purchases - Repeated abuse may result in account review
We trust our customers. Legitimate refunds are always honoured. However, patterns of abuse may result in account restrictions.
This policy does not affect your statutory rights under UK law, including: - Consumer Rights Act 2015 - Consumer Contracts Regulations 2013
If you're not happy with how we've handled your refund:
If you're in the EU, you may also have additional rights under EU consumer protection laws.
Q: When should I request a refund? A: Within 14 days of purchase. Contact us for special circumstances.
Q: Do I need to give a reason? A: No, you can request a refund without any explanation within 14 days.
Q: How long does the refund take? A: Processing takes 5-7 business days, plus 2-10 days for bank processing.
Q: I downloaded my PDF, can I still get a refund? A: Yes, downloading doesn't affect your refund rights within 14 days.
Q: Will my account be deleted? A: No, your account stays active. Only the refunded purchase is revoked.
Q: Can I purchase again after a refund? A: Yes, you can purchase again at any time.
Q: What if my request is after 14 days? A: Contact us anyway - we'll consider special circumstances.
Q: I paid in a different currency, how is the refund calculated? A: Refunds are processed in your original payment currency by Paddle.
Email: support@selfynity.com Subject: Refund Request - [Your Order Number]
Email: info@selfynity.com
Email: business@selfynity.com
- Refund requests: Within 24 hours - General questions: Within 48 hours
- Business Name: Selfynity - Location: United Kingdom - Website: https://selfynity.com
All payments are securely processed by Paddle.com, our Merchant of Record.
Contact us if you have any questions about this policy.